I can connect with FTP, but I can't seem to do anything else and/or it times out when listing the directory

Find active/passive mode option in your FTP client's preference, and change it from passive to active or the otherway around. 

Location of active/passive option in some clients:
FileZilla
File->Site Manager->[site]->Advanced->"Passive transfer mode"

FlashFXP
Site->Site Manager->[site]->Options->"Use Passive mode"

Internet Explorer 6
Tools->Internet Options->Advanced->Browsing->"Use Passive FTP"

SmartFTP
Tools->Settings->Connection->Data Connection->Mode
  • ftp, passive, active
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Cannot Connect With Anonymous FTP

We currently do not allow Anonymous FTP on our servers for security reasons.

Create and Manage FTP accounts

File Transfer Protocol (FTP) is used to upload a website to your server. This includes the...

Which clients should I use and where I can get them?

There are a multitude of FTP clients available for many platforms. This list is nowhere near...

Do you support SFTP (SSH File Transfer Protocol)?

SFTP is a network protocol that provides file transfer and manipulation functionality over any...

Uploading files using file manager.

To upload a website from your computer to the Plesk server by using File Manager, follow these...