To help you make an informed decision, we've compiled a list of our most frequently asked questions relating to the services listed on this page.
If you can't find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we'll be happy to help you.Submit Your Questions
Our WordPress Hosting is based on our Cloud Shared Hosting; both powered by the same enterpreise Cloud infrastructure. This enables the environment hosting your WordPress sites to grow as your sites grow. But with WordPress Hosting, we go one step further. We will install and maintain your core WordPress engine as well as many other aspects of your website operation. Our support team stand behind you to guarantee the success of your web presence.
WordPress is, undoubtedly, the most popular CMS engine. Due to its popularity, WordPress sites often become target of DDOS and malwares attacks. With our WordPress Hosting solution, you will get the peace of mind they need in order to focuse yourself on the most important aspect of your website: building and publishing it. Our support team will maintain your WordPress core installation, update it whenever new WordPress version is released, resolving any installation issues, taking care of your website security, and optimizing your website for hightest performance. We will also assist you with installation of needed extensions when requested and help you resolve any possible application conflicts. On top of all these, rest assured that we regularly backup your WordPress installation and all your files.
Most certainly. As our commitment to delivery you a peace of mind, our solution starts by assisting you with your WordPress migration.
Each WordPress plan is tailored for different monthly visitors target. We do not put a hard limit on CPU, memory, and disk I/O resources for your account. Rather, through our elastic Cloud infrastructure, and as long as you are within your traffic limit and in agreement to our Acceptable Use Policy, we will assign the resources necessary to achieve the target monthly visitors as determined by your choice of hosting plan.
CloudFlare provides content delivery network (CDN) and internet security services. Through the integration of CloudFlare ServerShield+ Advanced, we are able to deliver both CDN and protection services on your website. CloudFlare CDN brings your website contents closer to your visitors, enabling them to access your website faster. CloudFlare protection protects your websites from attacks and malwares. All these features are default with any of our WordPress plans.
Unfortunately, we are unable to offer free tial. However, you may take advantage of our unconditional money-back guarantee, allowing you to try our service with a peace of mind.
We promise you your complete satisfaction and we stand behind it. Our Cloud Shared Hosting service comes with 45-day unconditional money-back guarantee. Please note that domain registration/renewal/transfer, SSL Certificate, and all setup fees are not refundable. In addition, our money-back gurantee is only valid for a purchase with monthly billing. We welcome you to test our service during your first month. Once you are completly satisfied with your service, you may switch to a longer billing period. Signing up with longer billing period entitles you to addditional discount, but it voids the 45-day money-back guarantee.
We understand data is important for you. As a WordPress Hosting customer, you have three backup options. First, our automatic backup system regularly backup your data (web files, databases, emails, and logs) every six hours for for days and daily for the next ten days for a total of two-week retention. There is a fee of $15 for each backup restore request. Second, you may purchase separate FTP backup space and from your control panel initiate backup of your files to our FTP backup storage as frequently as needed. Restore is performed from your control panel free of charge. Finally, with Dropbox integration, you may also backup your files to your Dropbox account. Dropbox backup and restore services are provided for free for you.
Within minutes after your payment is verified and processed, our system will activate and setup your account. If additional verification is needed, we shall contact you within 48 hours of your sign-up. Once your account is activated, our support staff will work with you to install and setup your WordPress engine.
Additional resoures are as follows (prices are per month):
Note: 1 GB = 1000 MB