Having been formed in 2001, Fluid Hosting LLC has delivered peace of mind to thousands of customers for 16 years. We are a PA registered business entitty and unlike many other fly-by-night hosts, we are here to stay to support you and your growing online presence. We take you and your satisfaction personally and seriously.

While we believe there is nothing wrong with a being a reseller, it has been our business philosophy to take control of our hosting operation as much it possible. From day one, we achieve this by owning all of our servers and equipment, deal directly with the data center and network providers, and having our own in-house support tecnicians. Removing middle-men from our hosting operation allows us to resolve any issue, in the rare event that happens, as quickly as possible by devoting all of our attention to it. This is our way to ensure you receive the best service from us.

We currently operate from Equinix NY2 data center in Secaucus (New York City metro) where we have a private cage and house all our servers and location. Without doubt, New York is one of largest intenet exchange hubs and a home to one of world's largest International Financial Centers. Equinix operates 8 campuses around New York metro area alone, making it one of the most connected data centers in the world. Being inside Equinix NY2 allows us to networked to more than 125+ network service providers and 775+ companies, many of which are financial/trading companies. Equinix NY2 is also a SSAE16 SOC-1 Type II certified data center. We strongly believe this strategic choice of location and data center is essential to meet the quality of service this digital era demands.

Unfortunately, we are unable to offer free trial. However, you may take advantage of our unconditional money-back guarantee so you can try our service with a peace of mind.

We promise you your complete satisfaction and we stand behind it. Our services come with up to 45-day unconditional money-back guarantee. Cloud Shared Hosting: 45 days; Cloud Private Hosting: 45 days; Managed WordPress: 45 days; Cloud VPS: 30 days; Backup Service: 30 days; Dedicated Server: 15 days. Domain registration/renewal/transfer, SSL certificate, setup fees, and custom orders are not refundable. In addition, please note that our money-back gurantee is only valid for a purchase with monthly billing. We welcome you to test our service during your first month. Once you are completely satisfied with your service, you may switch to a longer billing period. Signing up with longer billing period entitles you to addditional discount, but it voids our money-back guarantee. For more information, please check our Master Service Agreement.

We understand that your data is very important to you. For that reasons, we have provided a strong backup solution for you.

For Cloud Shared Hosting, Cloud Private Hosting, and Managed WordPress customers, three backup options is available for you. First, our automatic backup system perform a daily backup of your data (web files, databases, emails, and logs) and keep it for two weeks. There is a fee of $15 for each backup restore request. Second, you may initiate backup from your control panel to our dedicated backup server as frequently as needed. Restore can be performed from your control panel free of charge. Finally, with Dropbox integration, you may also backup your files to your Dropbox account. Dropbox backup and restore services are provided for free for you.

Cloud VPS and Dedicated Server customers can purchase separate backup space as an add-on service. After installation of a backup agent in your server, incremental back up will be performed on your server at regular interval (as short as every 15 minutes). You may perform your own restore free of charge. We also take daily snapshot of the Cloud VPS disk image. Bare metal restore of customers' Cloud VPS can be performed at a fee of $25 for each restore request.

We stand behind our promise of delivering a quality servivce to you. For that reason, we are proud to offer a 99.9% uptime gurantee to all our customers. This means you should not experienced more than 44 minutes of service interruption in any given month (scheduled maintenances are excluded). In the rare event we fail to meet our uptime guarantee we shall credit you 1% of your monthly billing (of the services affected) for every 22 minutes of prolonged service interruption after such credit is requested and proof of service interruption is provided. For furter information, please read our Service Level Agreement.

The follow payment methods are accepted: credit card (Amex, Discover, Mastercard, Visa), PayPal, e-Check, and wire transfer. There is a wire transfer fee of $10 (domestic/US) or $25 (international) for each transfer. No fees for other method of payments.